Question 1

Are all Lusso Gear products covered under warranty?

Accepted Answer

Lusso Gear offers a warranty on all its products, but the length and coverage of the warranty may vary depending on the specific product. The warranty period for most Lusso Gear products is one year from the date of purchase, and the warranty covers defects in materials and workmanship. However, it is recommended to check the warranty details for each product on their website or contact their customer support team for more information. It is important to note that the warranty does not cover damage caused by misuse, abuse, or normal wear and tear.

Question 2

Will Lusso Gear replace my product if it is discontinued but still under warranty?

Accepted Answer

If a Lusso Gear product is discontinued during the warranty period, the brand will still replace or repair the product as long as the issue is covered under the warranty. Lusso Gear will either provide a replacement product of similar value or repair the defective product at no cost to the customer. However, if a replacement product is not available, Lusso Gear may offer a store credit or a refund for the purchase price of the product. The specific terms of the warranty may vary depending on the product, so it is recommended to check the warranty policy of the specific product in question.

Question 3

Is it possible to clean Lusso Gear car seat covers and organizers by washing them?

Accepted Answer

Lusso Gear advises against machine washing most of its products and suggests spot cleaning only. It is recommended to review the product description for detailed care instructions.

Question 4

Are Lusso Gear products only for parents with young children?

Accepted Answer

No, our products are designed to make car rides more organized and comfortable for anyone who spends a lot of time in their car, whether you're a parent or not.

Question 5

Can I return a product I bought from a third-party seller?

Accepted Answer

Lusso Gear's return policy only applies to products purchased directly from their website or their official store on Amazon. If you purchased a Lusso Gear product from a third-party seller, you will need to contact the seller directly to inquire about their return policy.

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